Politique de remboursement

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sale@egedeneve.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sale@egedeneve.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sale@egedeneve.com.

Return and Refund Policy

Egedeneve LLC accepts eligible return and cancellation requests as described below. This policy does not limit your statutory consumer rights.

EU right of withdrawal

If you are a consumer in the European Union, you may withdraw from an eligible purchase without giving a reason within 14 days, starting from delivery of the last item in your order. If the final day falls on a weekend or public holiday, we extend the period to the next business day.

This right is subject to applicable legal exceptions, including certain clearly personalized products.

How to request a return or cancellation

Sign in using the account icon on our website and select “Returns and cancellations” to access your orders. Select the relevant order and submit an available return or cancellation request.

You may also notify us of your decision to withdraw by emailing sale@egedeneve.com. Please include your order number and identify the items concerned.

Return shipping

For change-of-mind returns, the customer is responsible for return shipping costs. This condition does not automatically apply to faulty, incorrect, or damaged products, or products that do not match the agreed personalization.

Return address

Egedeneve
Bostancı Mah. Kaplıcalar Cad. No: 97/1
Edremit, Balıkesir, Türkiye

Please contact us for return instructions before sending an item. This does not restrict your statutory right to notify us of withdrawal.

Personalized products

Personalized products cannot be returned due to a change of mind where permitted by applicable law. We accept returns if we send an incorrect or faulty item, or if the product does not match the agreed personalization.

Damaged or lost shipments

If your item arrives damaged or your parcel is lost in transit, contact sale@egedeneve.com so we can investigate and arrange an appropriate resolution. For damaged items, please provide photographs where possible.

Refunds

Refunds will be handled in accordance with applicable consumer law. Contact us at sale@egedeneve.com if you have questions about your refund.