Refund policy

Return and Refund Policy

Egedeneve LLC accepts eligible return and cancellation requests as described below. This policy does not limit your statutory consumer rights.

Return window

For eligible products, our return request window is 14 days, starting from delivery of the last item in your order. If the final day falls on a weekend or public holiday, we extend the period to the next business day.

EU right of withdrawal

If you are a consumer in the European Union, you may withdraw from an eligible purchase without giving a reason within 14 days, starting from delivery of the last item in your order. If the final day falls on a weekend or public holiday, we extend the period to the next business day.

This right is subject to applicable legal exceptions, including certain clearly personalized products.

How to request a return or cancellation

Visit your customer account, or sign in using the account icon on our website and select “Returns and cancellations” to access your orders. Select the relevant order and submit an available return or cancellation request.

If you checked out using only a phone number and did not provide an email address, use the link in your SMS order confirmation to request a return. The customer account sign-in link requires an email address.

You may also notify us of your decision to withdraw by emailing sale@egedeneve.com. Please include your order number and identify the items concerned.

Return shipping

For change-of-mind returns, the customer is responsible for return shipping costs. This condition does not automatically apply to faulty, incorrect, or damaged products, or products that do not match the agreed personalization.

Return address

Egedeneve
Bostancı Mah. Kaplıcalar Cad. No: 97/1
Edremit, Balıkesir, Türkiye

Please contact us for return instructions before sending an item. This does not restrict your statutory right to notify us of withdrawal.

Personalized products

Personalized products cannot be returned due to a change of mind where permitted by applicable law. We accept returns if we send an incorrect or faulty item, or if the product does not match the agreed personalization.

Damaged or lost shipments

If your item arrives damaged or your parcel is lost in transit, contact sale@egedeneve.com so we can investigate and arrange an appropriate resolution. For damaged items, please provide photographs where possible.

Refunds

Refunds will be handled in accordance with applicable consumer law. Contact us at sale@egedeneve.com if you have questions about your refund.